Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Return is only available if there is manufacturing defect
in the case of a damage during logistics , refund complaint will be filed with courier company and customer will be given the refund š Return Logistics:.
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If the return is due to a manufacturing defect or wrong item received, we will bear the logistics cost. In such cases, you must share an unboxing video clearly showing the defect/damage at the time of opening.
To start a return, you can contact us at oncarelights@gmail.com.
Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Make sure to provide an unboxing video so we can evaluate the issue and resolve it.
Exchanges
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Return is only available if there is manufacturing defect
All the Approved exchange will be completed Ā and delivered with in 15 business working days.
Refunds
We will notify you once weāve received and inspected your return. If approved, your refund will be processed and credited back to your original payment method within 10 business days.
Please note, it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at oncarelights@gmail.com.